File server Issues
Posted (March 1st, 2007 at 9:39 am PST) by briansWe are experiencing connection issues with file storage server that’s causing inflated loads on the following machines. This will explain any delay you’re encountering when attempting to view your website. As well as any problems that you are encountering while trying to access your e-mail. Our Admins are currently working to resolve the issue. Again, we apologize for any inconvenience this may have caused and appreciate your continued patience. Please check back for future updates.
7up amp aquafina bawls brisk chai clamato coffee coke culligan dads dasani endless evian fetish1 fiji flipside fresca fuze gatorade geyser gingerale hansens hi-c horchata ibc inko izze koolaid lipton milk mountaindew nesbitt nestea niagara ninja odwalla oj pellegrino pepsi perrier picndel propel right riptide rootbeer seltzer shasta smoothie sobe sparkletts squirt stewarts tab tang tea tonic tropicana voss welchs xeko spaceymail-a1 spaceymail-a2
Update (March 3, 2007, 6:35 PM PST)
This issue is resolved. If you’re still having any problems with any of the servers listed above please contact support.
UPDATE ( Mar 2, 2007 @ 4:57 PM PST )
The update is about 93% complete. Shoule be complete in a few hours. Please check back for future updates.
UPDATE(Mar 2, 2007 @ 10:38 AM PST)
The fileserver is still updating. It’s currently 81% complete. Again, we truly appreciate your continued patience. Please check back for furtue updates.
- UPDATE: 2:32 PM PST -
The network fileserver is still updating. It’s about half way done. Please allow a couple more hours for this processs to complete. Some machines may still experience a high load during this time. Again, we apologize for the inconvenience this may have caused. Please check back for future updates.
March 1st, 2007 at 9:43 am
Damn, here we go again!
March 1st, 2007 at 9:45 am
Perhaps garland as well?
March 1st, 2007 at 9:48 am
it’s my mail that’s down half the day every dang day. it’s getting tiresome.
March 1st, 2007 at 9:51 am
Sean, agreed - is Dreamhost working on a better solution for this? Thank you for the update, anyway.
March 1st, 2007 at 9:52 am
Hey guys… my boss is killing me because of this chain of issues! Please solve it once for all!
Also, what is that list of breverages at th end of your post???
March 1st, 2007 at 9:52 am
this is ridiculous. it’s the 5th time this week for our company and now 20 employees are sitting idle because this just doesn’t work.
March 1st, 2007 at 9:53 am
On and off for almost a week now! Problem too complex for the experts?
March 1st, 2007 at 9:53 am
My mail is not working, IMAP or webmail. My site is ok on frappe.
March 1st, 2007 at 9:54 am
Thanks for the update, but as others have said this is beyond ridiculous and is already old now. Please get this stuff resolved for good so I can measure how good the true DH can be.
Another day another outage…
March 1st, 2007 at 9:55 am
Apology accepted (although starting to get tiresome). NOW, why not solve your ongoing and evident email problems!
March 1st, 2007 at 9:57 am
I’ve only been with DH for a little over a month and not a day has gone by without some kind of problem. It’s killing my business before it even begins. Ridiculous, indeed.
March 1st, 2007 at 9:59 am
I am new to DreamHost… and I am quite frustrated. For those of you who have been here a while, is this a common occurance? Is it worth it to stay hosted here - the prices may be good, but if the reliability is substandard then it isn’t a good value, eh?
March 1st, 2007 at 10:01 am
My mails been down since i first tried to send at 7am this morning… Costing me money and this crap has got to stop.
March 1st, 2007 at 10:02 am
I’ve been here for about 3 months now and this is mail server thingy is bugging me. Im now migrating all my email to gmail for domain being offered by google.
March 1st, 2007 at 10:08 am
I happened to have a LOT of problems in my first year with them and then things sort of calmed down and everything was quite normal.
But it’s amazing how BIG these problems are. It would be fine to have a small thing happen every other day that takes 5 minutes to fix. But when it’s things that leave sites down for more or less a week… it is bad for business… everybody’s business.
I can’t imagine the money people are loosing on these outages…
Oh, and I don’t seem to be hosted on any of those servers and my sites are down too!
March 1st, 2007 at 10:08 am
Haven’t had many problems with the website being up - Dreamhost seems reliable enough for that…and we do appreciate free hosting for non-profits. We moved here in January and that’s been great.
But email the last two weeks has been horrible - worst I’ve ever experienced anywhere. And when I’ve emailed support they claim it’s something on my end. Strange….the timeouts and errors only occur on the accounts hosted at Dreamhost. I don’t think it’s me.
So, sadly, I’m leaving the websites here but moving the email to Google. I know, Google is down sometimes too, in fact it was down this morning for awhile…..But I think it’s worth trying another solution.
Good luck everyone!
CB
March 1st, 2007 at 10:09 am
Yea, this has been a constant thing for almost two weeks–every day an email outage and slow web access. I haven’t had email since 6pm last night. I’ve submitted several trouble tickets and they keep telling me nothing’s wrong. Yesterday they told me the IMAP timeout issues were caused by my ISP’s connection to the internet.
If I hadn’t paid for a year in advance I’d have been out a few days ago. Now that it appears that they’ve recognized the problem that I’ve been telling them about, I’ll give them a few more days to fix it before I bail. I’m glad to see other comments by users who have had the same problems as me…validates my complaints over the past week.
And for the haters out there: I’m NOT claiming mission critical, so spare me the “go find dedicated hosting if that’s what you need.” All I’m asking for is basic reliability, which has suffered considerably for the past ten days.
March 1st, 2007 at 10:13 am
Agreed with most above:
Our mail isn’t “mission-critical” and I have a good bit of tolerance but when it’s been down for the majority of the day EVERYDAY - it becomes unacceptable. Like everyone else here, there’s only so much I can tell my boss as well…
At this point their not providing the service they claim they are.
March 1st, 2007 at 10:17 am
I’m starting to get complaints from clients. I hope this clears up soon.
March 1st, 2007 at 10:19 am
My sites are not on any of the servers listed, but they’ve been down for over 20 hours straight now. Which is far worse than I’ve ever experienced here at Dreamhost, and of course completely unacceptable.
DNS issues?
March 1st, 2007 at 10:21 am
So I have been on Dreamhost for a month now and I guess all I gotta say is that your server admins seem like a bunch of n00bs to me.
Gmail so pwns you guys for spam blocking too.
March 1st, 2007 at 10:26 am
I have dropped my previous web host, featured by ladies with beautiful racks ( you guess already, which one
FeedBurner’s alarms gave me a clue that my site was slow either down for 1-2 hours every day.
Unfortunately, DreamHost proudly supports that trend. It turns out that’s a reality of cheap shared accounts. The only difference that DreamHost easy takes its blame when downtime cycles occur.
March 1st, 2007 at 10:32 am
This is just ridiculous… How can this be “Severity: Low” if some of us have had our sites down for hours and dead email for the last week?
Very sad situation.
March 1st, 2007 at 10:33 am
DREAMHOST TEAM,
I sent ticket about that about 24 hours ago.
And you announcing that issue now?
It starting to be very frustrating.
Do you think about any account pro-longate in return for these many downtimes?
March 1st, 2007 at 10:34 am
I can’t say that I’m upset, but I am slightly irked by all the issues that are arising since the power outage. I really hope that everything is resolved soon because, like everyone else, I am counting on my email to work. Why don’t I use gmail? I do use gmail, but I like IMAP capabilities. Anyways, hope the support staff can figure it out soon.
March 1st, 2007 at 10:39 am
@Olger
Same here. I’ll be killed by my boss. We have a lot of e-mails to check every minute and none is working, or very poorly.
I understand that it’s normal to have downtimes for maintenance sometimes, and I appreciate how DH keep us informed about what’s going on. But like this, it’ll be a big problem for me and a lot of people.
Hope everything is fixed soon.
March 1st, 2007 at 10:42 am
I’ve been with DH for a few months. At first everything was great; file servers seemed fast and database transactions were speedy. Now, I’m looking at 30+ second load times for a *simple* site page. Will this ever improve? The last month, my site speed has gone completely into the crapper.
March 1st, 2007 at 10:42 am
IF YOU…
Need guaranteed uptime… go spend MUCH more elsewhere
It’s pretty obvious.
I’ve been with 4 different hosts. Guess what? They ALL have the same problems. It’s just that DH posts updates. It’s also that you are allowed to whine + complain here. They read it. If you have other problems not related, SUBMIT A TICKET and WAIT. If complaining makes you feel better, then by all means waste all that pent up hot air
March 1st, 2007 at 10:43 am
severity: low!?!?
I havnt been able to check my e-mail since 5pm yesterday, and for the past week its only worked on occasion! How is that low severity?? Its taking over a week to fix!?
I love the features of dreamhost and have been happy until this week, but if this “low severity” issues isnt fixed I’m going to be forced to switch hosts.
March 1st, 2007 at 10:45 am
First thing first. if you are on a shared hosting and want a good email
here’s what to do
Get Gmail for domain.
But I forgot to do that 2 days ago and now I have an important email I cant look at
but im now waiting for the dns to update before I can start using gmail for my domain.
March 1st, 2007 at 10:55 am
Just a note, why some of my websites are working while other not? aren’t their mysql databases on the same server?
why do we have problems every week?
While back in the beginning (about 8 or 9 months ago), everything was runing flawlessly…..
That’s why I just signed up with HostMonster…. at least, I can contact them with online chat…and they resolve my problems at the same moment…
March 1st, 2007 at 11:03 am
“First thing first. if you are on a shared hosting and want a good email”…
here’s what to do…. don’t use DREAMHOST!
my email has been down so much in the last week it’s ridiculous! and my sites are slow if they decide to load that day. i’ve sent numerous tickets to support and they’re just announcing this now?! with severity “low”?! hahaha. you guys are GOOD.
yeah yeah yeah… “you get what you pay for”, right? well with this level of service… it should be FREE then…. and to those “employee owners” who will reply to this and say this happens with everyone - i disagree strongly… because this level of unreiliability is unacceptable by most hosting companies.
March 1st, 2007 at 11:07 am
“Severity: low” is definitley an understatement.
At least it says “********* Critical Announcement ********* ” in the support panel.
March 1st, 2007 at 11:11 am
Has anyone seen google’s announcement for a new feature? Everyone will be able to chose their own “from” so you can have all email from your domain to gmail and when you reply IN gmail you can choose to send it so it looks like its coming from your domain.
A suggestion for anyone whose email issues cause big problems.
March 1st, 2007 at 11:13 am
I have to say, I’m very unhappy with the level of service I’m getting from Dreamhost. As others have commented, I rarely see a day where I don’t see issues with my site and email access. Luckily I don’t use Dreamhost mail for routine email; however, I do rely on my Dreamhost email to alert me when someone has made a comment to my blog. I’d really appreciate seeing some sort of direct communication from Dreamhost detailing what they plan to do to address these constant availability issues. Something beyond acknowledging the problem has to be done.
March 1st, 2007 at 11:16 am
[voss]$ uptime
11:11:55 up 4 days, 5:44, 10 users, load average: 129.83, 79.14, 49.60
Ouch…
March 1st, 2007 at 11:17 am
funny, I had those same problems, I’m on Barqs server, not on the list.
Geez, when is this gonna end.
I don’t like to be a complainer but there is a pattern of unreliability. Oh I hope note.
March 1st, 2007 at 11:18 am
Gmail has been down for a LONG (9+ hours?) time. Maybe related issues? Anyway gmail wouldn’t be helping you out today!
March 1st, 2007 at 11:19 am
Severity: Low ?? I sure don’t understand this?
March 1st, 2007 at 11:19 am
[seltzer]$ uptime
11:17:46 up 4 days, 5:50, 5 users, load average: 10.07, 13.06, 12.91
And I still don’t have email.
March 1st, 2007 at 11:19 am
Really? I’ve been using it all day… or are you talking about through outlook?
March 1st, 2007 at 11:24 am
For all you people telling us to go get dedicated or don’t use shared hosting or that the others are the same that they just don’t tell you:
WRONG! My previous host had a few glitches with email here and there but nothing even remotely as bad as DH. All in all I have dealt with about 20 hosts and again, none of them have been as bad as DH. So please don’t tell us you get what you pay for and all that jazz because NO ONE is getting what they paid for. I paid for DH to host my sites and email with reliability that was promised. I am not getting that reliability and so no one else is. I could go to brinkster where some of my other clients are and see zero problems in the past 90 days. I have been a customer for only about 2 months and it started out great then slowly went downhill. I really don’t feel like 90 days is a proper judge of how a host is, so I am sticking with it because I just feel like these issues are going to be behind us.
March 1st, 2007 at 11:24 am
Huh - first issue I’ve had on Fiji in the couple months I’ve been here - explains the delayed e-mail last night. Good luck getting it fixed, and thanks for taking the time to keep us informed!
Cheers!
March 1st, 2007 at 11:24 am
Complain complain complain.
Waah.
People, I’ve been with DH for over 2 years. This really is a small hiccup in their level of service.
They have an excellent track record.
March 1st, 2007 at 11:26 am
Dreamhost has served me well. No complaints from me. I am getting frustrated with Gmail though: could it be a related issue?
March 1st, 2007 at 11:27 am
Hey - could you guys bounce Ralphie while you’re at it? It’s been glitching seriously for more than a day, shutting down a commerce site. My PEOPLE ARE DYING! request has not been acknowledged or responded to. So in the event you’re paying more attention to this thread than your support queue, please restart Ralphie.
BTW, the whole cutesy “PEOPLE ARE DYING!” option, which was amusing back when Dreamhost took less than two or three days to respond to support requests, has come to really annoy me. (A lot.)
March 1st, 2007 at 11:36 am
When by blog is down … i loose money and visitors everyday. How am i supposed to pay DH if i dont make any ? Plz consider this as a serious issue. I joined DH last month and its been nothing but problems eveyday.
March 1st, 2007 at 11:45 am
well google apps for domain mail seems to be up - don’t know about regular gmail being up or down. would be curious to hear more about the domain mail there though.
as i guess we all expected, google is splitting the domain services into two levels of service - standard and premier btw. premium will be $50/yr and promises phone support and 99.9% uptime.
cb
March 1st, 2007 at 11:49 am
its 97 days back money gurantee, right? i think its time to use it, as long as time lasts.
March 1st, 2007 at 11:57 am
Is the panel a scheduled project as well? Because that’s down too.